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Frequently Asked Questions
Are you a manufacturer or trading company?
We are a Professional Manufacturer for medical and homecare related products, with a production base integrating R&D, production, and sales.
What are your trading and payment terms?
We accept T/T, L/C, Paypal, or Western Union. Lead time is normally 7-10 days after deposit. Samples are usually ready in 3-5 days once payment is received.
How can I purchase your products?
The process follows: Quotation → Proforma Invoice (PI) → Confirm PI → Arrange payment → Production → QC inspection → Shipping.
What is your Minimum Order Quantity (MOQ) and delivery time?
Usually, the MOQ is 10 pieces, but we can accommodate smaller quantities if combined with other orders. Delivery typically takes 3-5 days depending on the quantity.
Do you provide OEM services?
Yes, OEM services are available, including customized colors, logo printing, user manuals, labels, and package design.
What is your after-sales support policy?
We generally provide a 1-year warranty with free spare parts within that period. Our support team is available via email, phone, or online video calls 24/7.
Barclay Medical
