Frequently Asked Questions
Where can we see the actual products?
You can view our products at major international medical exhibitions such as the Canton Fair and Arab Health. Factory visits are also welcomed by appointment.
In which regions are these medical products available?
Our equipment is exported to over 150 countries, with primary markets in the Middle East, Southeast Asia, Africa, South America, and Europe. All products are CE certified.
What are the standard payment and price terms?
We support various price terms including FOB, CIF, CNF, DDP, and DDU. Payment can be made via T/T, L/C, Western Union, or Money Gram.
Is technical training provided for the equipment?
Yes, free technical training is available at our facility upon order placement. We can also arrange for engineers to provide on-site installation and training in your country.
How is after-sales technical support handled?
Most issues can be resolved using the provided User and Service Manuals. For further assistance, our technical team provides solutions and support within 2 working days via digital communication.
What shipping methods are available?
Goods can be shipped globally via sea freight, air freight, or international couriers such as TNT, DHL, FEDEX, and EMS.
Barclay Medical
