Frequently Asked Questions
Are you a factory or trading company?
We are a professional factory. We produce dental chairs, dental intraoral cameras, and dental air compressors, all of which are CE certified.
Where is your factory located?
Our factory is located in China, near major transport hubs. We warmly welcome clients from home and abroad to visit our facilities.
How can I get pricing and lead time information?
Production time typically ranges from two weeks to one month depending on the order quantity. Our representatives will provide specific details regarding FOB or C&F pricing and lead times based on your requirements.
What does the warranty cover?
Our units carry a full one-year manufacturer warranty starting from the date of delivery. Please note that warranty claims may be void due to neglect, lack of maintenance, or improper handling.
How do I access after-sales service and spare parts?
We provide technical support via messaging or email. We offer free spare parts for container orders and guarantee the availability of long-term spare parts for our dental units.
Do you handle rush orders?
If you need an urgent delivery, please contact our representatives directly to discuss your specific needs and we will do our best to accommodate your timeline.