Frequently Asked Questions
Are you a manufacturer or a trading company?
We are a professional manufacturer specialized in medical and homecare related products, integrating R&D, production, and sales within our specialized production base.
What are your standard payment and trading terms?
We accept T/T, L/C, PayPal, or Western Union. Our typical lead time is 7-10 days after the deposit is received. Samples are usually ready within 3-5 days.
How can I purchase this product?
The process follows these steps: Quotation → Proforma Invoice (PI) → Confirmation → Payment → Production → QC Inspection → Shipping.
What is the Minimum Order Quantity (MOQ)?
Our standard MOQ is 10 pieces. However, we can accommodate smaller quantities if we have concurrent orders. Sample orders are also fully supported.
Do you offer OEM/Customization services?
Yes, we provide comprehensive OEM services including customized colors, logo printing, user manual branding, and custom package design.
What is your after-sales warranty policy?
We generally offer a 1-year warranty where all necessary spare parts are provided free of charge. Our technical team is available 24/7 via email, phone, or video call for support.